ISO 20252 Quality Manual Description and Guidance (53 pp.)
Instruction Manual for Section 3 of the standard--"Quality management system requirements" -- Includes model language, lists documentation requirements, and detailed instructions for preparing a Quality Manual.
Fundamentals:
• Creating the Quality Manual (1 p.)
Describes the primary document—the Quality Manual—that is the basis of the Quality Management System
• Guide to Exemptions to Clauses (4 pp.)
ISO 20252 allows for exemptions to some clauses that may not apply to the nature of a company’s business. This guide explains which clauses may be appropriate for exemption and which are not, and how to claim such exemptions.
• Guide to Documented System Requirements (9 pp.)
Lists the documentation required by various clauses of the ISO standard.
• Guide to Training Requirements (4 pp.)
Lists the training and competency requirements of various clauses in the ISO standard.
• Guide to Recordkeeping Requirements (1 p.)
Lists the recordkeeping requirements of various clauses in the ISO standard.
Detailed guidance, charts, and model language for writing a Quality Manual, referencing requirements in each section of the ISO Standard.
• Quality Manual Cover Page, Contents Page and Exemptions (3 pp.)
• Section 3: Quality Management System Requirements (12 pp.)
• Section 4: Managing the Executive Elements of Research (6 pp.)
• Section 5: Data Collection (7 pp.)
• Section 6: Data Management and Processing (3 pp.)
• Section 7: Report on Research Projects (3 pp.)
CASRO Member Price: $ 575.00
Non-Member Price: $ 675.00
ISO 20252 Procedures Description and Templates (52 pp.)
Instruction manual for writing, as well as model templates, for all procedures required by Section 3("Quality management system requirements"), Section 4 ("Managing the executive elements of research"), Section 5 ("Data collection"), Section 6 ("Data management and processing"), Section 7 ("Report on research projects") of the standard. Identifies the specific clauses in each Section of the standard where a procedure is required.
Fundamentals:
• Guide to Documented System Requirements (9 pp.)
• Guide to Writing a Procedure (1 p.)
Describes the points to consider and the basic requirements of writing a procedure
Templates for each procedure required in the ISO standard. Templates include model language that addresses the specific procedural requirement.
• Document and Data Control (4 pp.)
• Records Management (3 pp.)
• Internal Auditing (2 pp.)
• Recruitment and Training of Data Collection Management Staff and Fieldworkers (3 pp.)
• Issue and Solutions Procedures (3 pp.)
• Responding to Research Projects (2 pp.)
• Report on Research Projects (3 pp.)
• Development of Questionnaires (2 pp.)
• Coding, Data Entry and Analysis (3 pp.)
• Fieldwork—Qualitative Data Collection (3 pp.)
• Fieldwork—Quantitative Data Collection (5 pp.)
• Subcontractor and Outsourcing Management (2 pp.)
• Annual Systems Review (2 pp.)
CASRO Member Price: $ 200.00
Non-Member Price: $ 250.00
ISO 20252 Audit Checklists and Reports (47 pp.)
Internal auditing of the quality management system and all processes is mandatory for the ISO standard. This is an instruction manual for developing audit checklists and reports, as well as model templates, to meet the requirements of each section of the ISO standard. These internal auditing checklists, reports, and records will then be reviewed in the external audit process.
Fundamentals:
• Audit Checklist and Report Templates (1 p.)
Describes how to use audit checklist and report templates
Templates for Audit Checklists and Report:
Templates for each audit checklist and report that must be logged and/or documented for compliance with the ISO standard
• CATI/CAPI/CAWI (4 pp.)
• Qualitative Data Collection (4 pp.)
• Data Collection—Observation Research (3 pp.)
• Data Collection—Self-Completion (5 pp.)
• Data Collection—Face-to-Face (5 pp.)
• Coding Audit (3 pp.)
• Questionnaire Development (2 pp.)
• Research Report—Qualitative (2 pp.)
• Research Report—Quantitative (3 pp.)
• Responding to Research Request (3 pp.)
• Competencies and Training (2 pp.)
• Document and Data Control (2 pp.)
• Records Management (2 pp.)
• Reviewing Quality Management System Effectiveness (2 pp.)
• Subcontracting and Outsourcing (2 pp.)
• Audit Checklist and Report Proforma (2 pp.)
CASRO Member Price: $ 150.00
Non-Member Price: $ 200.00
ISO 20252 Forms and Templates (35 pp.)
Description and model templates of various forms, registers, schedules, plans, and staff positions required to conform to all sections of the ISO standard.
Fundamentals:
&bull Forms and Templates (2 pp.)
Describes various forms, such as registers and training plans, and templates and how they can be used to ensure consistent documentation.
Templates for processes in research project development and management, as well as model job descriptions for research project staff.
• Research Proposal Template (6 pp.)
• Research Project Quotation Template (4 pp.)
• Preferred Subcontractors Register (1 p.)
• Issues and Solutions Register (1 p.)
• Training Plan (1 p.)
• Internal Audit Schedule and Register (1 p.)
• Report Template for Qualitative Research (4 pp.)
• Report Template for Quantitative Research (4 pp.)
• Position Description—Quality Manager (2 pp.)
• Position Description—Project Manager (2 pp.)
• Position Description—Research Analyst (2 pp.)
• Position Description Data Collection Operations—Supervisor (2 pp.)
• Position Description Data Collection Operations—Interviewer (2 pp.)
CASRO Member Price: $ 150.00
Non-Member Price: $ 200.00
ISO 20252 Package (178 pp.)
For companies seeking certification to ISO 20252.
• Quality Manual Description and Guidance
• Procedures Description and Templates
• Audit Checklists and Reports
• Forms and Templates
CASRO Member Price: $ 950.00
Non-Member Price: $ 1,325.00
ISO 26362 Access Panel Capability and Technical Requirements (4 pp.)
Outlines the requirements of and provides information to support the development and management of access panels to meet the requirements of ISO 26362. The ISO Clause is referenced against the capability and technical requirements expected in computer-based panels and also identifies where the ISO Standard requires a process to be documented.
CASRO Member Price: $ 100.00
Non-Member Price: $ 175.00
ISO 26362 Implementation Guide (30 pp.)
Instruction manual, as well as model language, documents, and templates for meeting each section of the ISO 26362 standard.
• General Requirements
• Organization and Responsibilities
• Recruitment of Panel Members
• Access Panel Structure and Size
• Access Panel Management
• Access Panel Usage
• Client Reporting
• Professional Rules of Conduct
CASRO Member Price: $ 500.00
Non-Member Price: $ 600.00
ISO 26362 Package (34 pp.)
For companies seeking certification just to ISO 26362 that have a Quality Management System in place.
• Access Panel capability and Technical Requirements
• Implementation Guide
CASRO Member Price: $ 525.00
Non-Member Price: $ 775.00
ISO 20252 and ISO 26362 Package (212 pp.)
For companies seeking certification to both ISO 20252 and ISO 26362 via an integrated audit.
ISO 20252:
• Quality Manual Description and Guidance
• Procedures Description and Templates
• Audit Checklists and Reports
• Forms and Templates
ISO 26362:
• Access Panel Capability and Technical Requirements
• Implementation Guide
CASRO Member Price: $ 1,450.00
Non-Member Price: $ 2,100.00
ISO 26362 Package with ISO 20252 Quality Manual (87 pp.)
For companies seeking certification just to ISO 26362, but need to establish a Quality Management System.
• Quality Manual Description and Guidance
• Access Panel Capability and Technical Requirements
• Implementation Guide
CASRO Member Price: $ 1,050.00
Non-Member Price: $ 1,450.00
