When the topic of information security comes to mind we are apt to think first of technology. Often, however, data breaches and other failures result from human error or improper safeguards around employees. When clients come to kick the tires of market research firms they often ask to meet with HR to get a sense of who will be handling their data and how they are being trained to protect it. Be certain you are doing all you can to ensure employees are aware of their critical role in risk management and data security. Are your policies being communicated and followed? How are employees accessing internal networks? Are they trained on the risks posed by e-mail communications, social media, password sharing, etc.? Experts with diverse perspectives will share their experiences and advice to help your company adequately. address the human side of data security.
Director of Human Resources
Business Solutions Manager,
|About Our Presenters|
Amy Jones, Director of Human Resources, MaritzCX
Amy is devoted to growing the talent, people and culture at MaritzCX. She is a believer that sometimes the most difficult thing is the right thing, and that sequins are ok for daytime. When she’s not wearing her HR shoes, Amy blogs about people topics in the #CX industry and her own customer experiences. Amy has a B.S. in Communication from Missouri State University, where her passion for organizational communication led her to her chosen career. She’s been with Maritz since 2006 and gained prior HR, recruiting and sales experience in a number of industries. Find Amy on Twitter under the handle @ShoeAmy.
Analise Polsky, Business Solutions Manager, SAS
Analise’s keen understanding of people in diverse cultures gives her depth and insight into data-driven and organizational challenges. As a Thought Leader for SAS Best Practices, she couples her diverse experience as an anthropologist and certified data whiz, to build core assets and deliver dynamic presentations. Her areas of focus include data visualization, organizational culture and change management, as well as data quality and data stewardship. Her multi-lingual background offers a unique ability to help organizations assess strengths and incumbent skills in order to drive strategic shifts in culture, policy and governance, globally. Analise puts the skills she learned while living in the Amazon to use in the corporate jungle – showing organizations how to evolve data practices and principles to meet ever-changing data demands.
Zach Harding, Contracts Manager, MaritzCX
An attorney, Zach handles contract negotiations and reviews for MaritzCX. He previously worked for Snell & Wilmer, a national law firm, and served as a judicial law clerk for federal District Judge Clark Waddoups at the United States District Court for the District of Utah. Zach graduated from Western State College of Law in Fullerton, California and, prior to that, attended the University of Utah where he earned his Bachelor’s degree in Mass Communication, focused in broadcast and journalism.
Dave Christiansen, Managing Partner, Ezentria, Inc.
Dave is a Managing Partner of Ezentria, Inc., which specializes in delivering shared CISO and training services to clients in the areas of information security program management, security policy and risk assessment and treatment. Dave’s background includes several entrepreneurial leadership roles in software application development and architecture, SAAS application support and professional services. At RSA (the security division of EMC) Dave lived InfoSec, he was part of the leadership team to develop RSA’s fist SAAS product to help financial organizations meet the FFIEC guidance for fraud prevention and strong online authentication. He later led global teams to provide customer implementation and product support. Educated at Daniel Webster College and Boston University, Dave holds numerous information security professional certifications.
Darrin Maggy, CISSP Managing Director, Ezentria, Inc.
Darrin is a Managing Director and virtual CISO of Ezentria, Inc., which specializes in delivering shared CISO and training services to clients in the areas of information security program management, security policy and risk assessment and treatment. Darrin shares his experience, insights, and recommendations to help organizations confidently connect to their security challenges. He has 20+ years of experience performing various security technology related roles for organizations such as Provisional Security Group, Security Advisors, Northrop Grumman Information Technology, and more. Darrin is a founding member and Vice President of the (ISC)² New Hampshire Chapter, is the New Hampshire State Chapter Organizer for the Cloud Security Alliance (CSA) and is seated on several advisory boards. Educated at the University of New Hampshire and McIntosh College, Darrin is a Certified Information Systems Security Professional (CISSP).
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Peter Milla, Principal, Peter Milla Consulting
Peter is a consultant specializing in information technology and market research with specific expertise in Internet, mobile and healthcare market research. He is also an expert in privacy, regulation, security and quality. Previously, Peter was CIO at Survey Sampling International and CIO at Harris Interactive. Peter has assumed leadership roles in several industry association workgroups and committees in the areas of technology, government affairs, ISO (quality standards) and Internet research. He is also the lead CASRO and ANSI representative to the ISO workgroups for standards relating to quality in market research (ISO 20252 and ISO 26362). Peter also serves as a Fellow of the Ponemon Institute.
Sandeep Bhatia, Chief Operating Officer, Annik Technology Services
Sandeep has 22 years’ experience across Operations and Quality in Manufacturing and IT/ITES, having lead multiple transitions, set up new sites and worked in business development. He has been with Annik since 2006 and leads all operations, process reengineering, enabling functions and quality. Sandeep is an engineering graduate from a premier university in India and has been working in the BPO & Analytics domain for the past 14 years. Sandeep is a certified Six Sigma Black Belt from GE-US and a Master Black Belt at Genpact.
Shawn Wallace, Information Security Officer, The Americas – Ipsos
Shawn has been part of Ipsos’s Global Information Security Team since 2008. As Security Officer for Ipsos, Shawn oversees areas involving Risk Management, including Internal and Vendor Risk Assessment, Client Audit and Contract review, Business Continuity and Disaster Planning, as well as IT Hardening and Vulnerability Management. Shawn’s involvement in the Americas has given him the opportunity to work with many Ipsos clients who maintain a variety of different industry standard and legislated requirements for data protection throughout Canada, US and Latin America.
Norine Cruse, Managing Director, CRUSE Partnership Australia
Norine operates Cruse Partnership Australia, a consultancy in compliance management systems including market research fields and (cloud) software developers. Over the past 20+ years Norine has worked with various organizations and professional bodies to develop industry and international standards including those for the market research industry. This role has extended to consulting to the industry in the field of industry risk and compliance management. Norine continues to work with CASRO, the CASRO Institute for Research Quality (CIRQ), AMSRS (Australia), AMSRO (Australia) and AMRO-NZ (New Zealand) in consulting and advisory roles, as well as supporting a multitude of market research companies in their compliance and risk management endeavors.
Cindy De Luca, Information Security Director, Kantar Global Operations
Cindy worked with her international teams in the United States, United Kingdom and Netherlands to implement an Information Security Management system that aligned with ISO 27001:2013. Certification was achieved in August 2015. Cindy works closely with Kantar’s Privacy Director and parent company WPP lawyers to ensure compliance with local and international laws and regulations on behalf of Kantar. Recent projects include dealing with the new Russian law and the Safe Harbor / EU Data Protection evolution. Prior to this, Cindy worked with Kantar in a North American role also achieving ISO 27001:2005 Information Security Management as well as ISO 20252 Quality Management certifications. Cindy has been with Kantar for over seven years and brings Project Management and Six Sigma proficiency from previous experience in the Insurance, Marketing and Telecommunications industries.