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CASRO Institute for Research Quality Hosts ISO Training for Kantar Health

Friday, May 3, 2013  
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Quality and camaraderie was the focus of a recent ISO Certification training and strategy session lead by the CASRO Institute for Research Quality (CIRQ) specifically for Kantar Health staff from across the globe. Conducted in Milan, Italy, the week-long session brought together key staff from the leading global healthcare research and advisory firm, which is seeking certification to ISO 20252:2012.  

The forum enabled Kantar representatives to collaborate as they begin to implement the quality standard globally, learn about the standard and discuss existing procedures and processes that already are in place to comply with ISO requirements. In addition, they worked together to develop and refine other processes and procedures needed to formulate a global quality approach to their research management system.

The resulting Quality Manual they created will be disseminated as a compilation of corporate requirements throughout the global Kantar Health network. One of the advantages of implementing the ISO 20252 research standard and achieving the certification credential for Kantar Health is that it will be instrumental in ensuring consistent excellence in client deliverables in every region of the world. Furthermore, it will enable different regions of Kantar Health to work more seamlessly when collaborating on projects for global clients. Kantar Health anticipates that certification will be achieved in the 3rd Quarter of 2013 or 1st Quarter of 2014.   

"The ISO workshop lead by CIRQ was very productive,” commented Jessica Santos, Global Compliance and Quality Director of Kantar Health. "Having quality champions from Asia, the Middle East, Europe and US together in one room receiving professional training from CIRQ was valuable, and enabled us to really streamline the decision-making process. I am confident that we will achieve consistent quality excellence throughout all international operations and our certification very soon.”

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