CASRO Safe Harbor Program
Information for EU and Swiss Citizens
- File A Complaint
Your complaint must concern a company that is a participating business in the CASRO Safe Harbor Program. For your complaint to be accepted:
- You must already have made a good faith attempt to resolve the complaint directly with the participating business
- Your complaint must allege that the participating business has violated the Safe Harbor Privacy Principles with respect to your own personal data or the person al data of a child under 13 of whom you are the parent or guardian.
All eligible complaints will be reviewed and assistance will be provided to help you and the participating business reach a resolution.
A participating business must comply with the final determination of any dispute submitted to the CASRO Safe Harbor Program. However, participating in our dispute resolution process will not affect your legal rights as a consumer.
Our compliant handling process is described here.