Information for EU Citizens - File A Complaint
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Information for EU Citizens - File A Complaint

Your complaint must concern a company that is a participating business in the CASRO Privacy Shiled Program. For your complaint to be accepted:

  • You must already have made a good faith attempt to resolve the complaint directly with the participating business


  • Your complaint must allege that the participating business has violated the Privacy Shield Privacy Principles with respect to your own personal data or the personal data of a child under 13 of whom you are the parent or guardian.

All eligible complaints will be reviewed and assistance will be provided to help you and the participating business reach a resolution.

A participating business must comply with the final determination of any dispute submitted to the CASRO Privacy Shield Program. However, participating in our dispute resolution process will not affect your legal rights as a consumer.

Independent compliant handling for the CASRO Privacy Shield Program is run by the Better Business Bureau and it's process is described here.

You may file a complaint online here.

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